At YOU, every product and experience is chosen with care, and we want you to feel confident and supported in what you choose.
Product purchases
We don’t offer refunds on our products. However, we understand that sometimes something isn’t quite right for you, and if that happens, please reach out. Within reason, we’re happy to offer a credit toward another product that might suit you better. We just ask that you get in touch so we can find the right solution together.
Events and workshops
Our events are non-refundable, as spaces are limited and thoughtfully planned for our community. If you’re no longer able to attend, we’d love for someone else to enjoy the experience in your place. Please feel free to pass your spot on to a friend who might need that time for themselves. Just let us know so we can update the details.
Need support?
We’re always here if you have questions or need support. Reach out any time.